Cancellation policy
Last Updated: October 27, 2025
This Cancellation Policy applies to subscription purchases made from Decoris LLC (trading as "Momentis,” “we,” “us,” or “our”). Our goal is to make your experience simple and flexible while maintaining fairness for all subscribers.
Cancellation
✔ You may cancel at any time
✔ Cancellation will take effect at the end of your current billing cycle
✔ You will continue to receive any prints already included in that cycle
Auto-Renewal Disclosure
By selecting the optional myMOMENTIS rewards membership, you authorize us to charge your payment method on a recurring basis until canceled.
You will receive:
- Advance notice (minimum 30 days) of any pricing changes
- Notification of any material updates to these cancellation terms
Continued subscription after notice constitutes acceptance of such changes.
How to Cancel
You may cancel your membership:
- By logging into your customer account and selecting Manage Subscription, or
- By emailing us at support@momentisimages.com
To avoid renewal charges, cancellations should be submitted at least 3 business days prior to your next billing date.
Effect of Cancellation
Upon cancellation:
- Your Membership will stop renewing after the current billing cycle
- No refunds are issued for partial months or unused time
Failed Payments
If your payment method fails:
- A notification will be sent to update your payment method
- We may retry billing attempts as permitted by our payment processor
- Continued non-payment may result in suspension or termination of your subscription
Any outstanding balance remains due.
Other Purchases
Pre-orders, promotional offers, or one-time purchases are subject to our Terms of Service and Return Policy.
Contact
If you have questions or need help canceling:
📧 Email: support@momentisimages.com