Refund policy

Last Updated: October 27, 2025

At Momentis, every photograph and frame is custom-assembled to order. As such, all sales are final once an order is confirmed.

We accept returns or issue replacements only in the case of:

Items damaged in transit,

Incorrect products received, or

Defects in materials or printing.

If your order arrives damaged or defective, please contact us at support@momentisimages.com within 7 days of delivery with your order number and photos of the issue. We will arrange a prompt replacement at no additional cost.

Refunds are not available for change of mind or customer error (e.g., incorrect size or color selection)

 

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Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

 

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Contact Information

If you have questions about your subscription:

📧 Email: support@momentisimages.com
🌐 Website: www.momentisimages.com